We have a 5 day return/exchange policy once the order is delivered to you, please submit a return/exchange request within this time window.
Returns & exchanges are only processed if the product is sent back in its original/unused condition and in the original shoe box packaging.
Exchanges requests should only be submitted if there are sizing issues - You can request a different size for the original product ordered by you. All other requests should be submitted as a return.
We will share a payment link with you for the shipping cost of the exchanged product being delivered to you.
Personalised items cannot be returned/exchanged.
Clearance sales items cannot be returned. We can provide a size exchange for the same product, but this is subject to stock availability in the required size. Exceptions will only be made if the customer receives a damaged product, in which case the customer must inform us within 2 days of delivery for further action.
The processing time for Returns & Exchanges depends on the transit time of returned item(s) and can take 5 to 10 business days.
If our shipping partners are unable to facilitate a return pick up in certain areas, customers will have to find a local courier partner. In that case you will be informed via email by us.
Keep away from moisture to avoid mould. Wipe clean with a dry cloth. We recommend storing the product in it's original dust bag to retain its shape and to keep it from getting damaged.
