Brand Protection

KEEP IT REAL

Passion is one of Misfit Panda’s core values. Here at Misfit Panda we are passionate about lots of things, but our biggest passions are amazing Materials and our customers. At Misfit Panda, we strive to protect our customers from counterfeits and their associated risks. This is reflected in our commitment to providing a safe and secure shopping environment through our official website, our hassle-free customer service channels and our ‘zero tolerance’ stance against online fraud and counterfeits.

We know that actions speak louder than words, that’s why our dedicated Brand Protection team regularly identify and remove websites, marketplace listings and social media profiles that advertise counterfeit products or seek to defraud our customers. Our ‘zero tolerance’ approach doesn’t stop there. We are also committed to identifying and eliminating the sources and distribution networks of counterfeit products on a global scale in collaboration with investigation agencies, legal advisors, law enforcement bodies and other brands.

1. Check the website is secure

Look for the green padlock icon in the address bar.

2. Check the ‘Contact Us’ section.

There should always be customer service telephone number, email address and mailing addresses. The ‘Contact Us’ section should not be a blank form which require the input of personal information.

3. Are there significant discounts being offered?

Look for large discounts from very high to low prices. Trust your instincts. If it’s too good to be true, it probably is.

4. Check for spelling or grammatical errors.

In the URL and on the website itself.

5. Ensure the website address begins ‘https’ at the payment stage.

This indicates a secure payment.

6. Watch out for pop-ups appearing.

Asking you to confirm your card details before you are on the payment stage. Never enter your PIN online.

If you are unsure

Or have concerns about a particular website, marketplace listing or social media post, please get in touch with our Customer Services teams.

Happy Shopping Safe Shopping!